Effective Communication & Conflict Resolution in Teams

Overview:

Supercharge your team’s performance by mastering the art of effective communication and constructive conflict resolution. This practical short course equips you with essential strategies and techniques to foster clear understanding, minimize misunderstandings, and navigate disagreements within your team. Learn active listening skills, assertive communication methods, and various conflict resolution approaches to enhance collaboration, build stronger relationships, and cultivate a more positive and productive team environment.

Course Intent

This course equips participants with practical strategies and techniques for fostering clear and effective communication and resolving conflicts constructively within teams. Participants will learn active listening skills, assertive communication methods, and various conflict resolution approaches. The goal is to enhance team collaboration, improve relationships, minimize misunderstandings, and create a more positive and productive team environment.

Who Should Take This Course?

  1. Team members

  2. Team leaders

  3. Project managers

  4. Managers

  5. Supervisors

  6. Anyone who works in a team environment and wants to improve communication and conflict resolution skills.

Course Content

Module 1: Foundations of Effective Team Communication

  • Understanding the communication process and common barriers in teams.
  • Identifying different communication styles and their impact on team dynamics.
  • The importance of clarity, conciseness, and respect in team communication.
  • Exploring various communication channels and their appropriate use.
  • Establishing clear communication norms and expectations within the team.
  • The role of nonverbal communication and its interpretation in team settings.

Module 2: Mastering Active Listening Skills

  • Understanding the principles of active listening and its benefits for team communication.
  • Practicing techniques for paying attention, showing engagement, and withholding judgment.
  • Developing skills in clarifying, summarizing, and reflecting to ensure understanding.
  • Recognizing and responding to the unspoken messages in team interactions.
  • Overcoming common listening barriers and improving focus.
  • Using active listening to build trust and rapport within the team.

Module 3: Assertive Communication for Team Collaboration

  • Understanding the difference between assertive, passive, and aggressive communication.
  • Developing assertive language and techniques for expressing needs and opinions respectfully.
  • Setting clear boundaries and saying “no” effectively.
  • Communicating feedback constructively and receiving feedback openly.
  • Advocating for your ideas while respecting the perspectives of others.
  • Building confidence in expressing yourself within the team.

Module 4: Understanding the Nature of Conflict in Teams

  • Identifying common sources and causes of conflict in team environments.
  • Recognizing different conflict styles and their potential impact.
  • Understanding the positive and negative aspects of conflict in teams.
  • Analyzing your own approach to conflict and identifying areas for growth.
  • Creating a team culture that addresses conflict openly and constructively.
  • Early identification and intervention strategies for potential conflicts.

Module 5: Practical Approaches to Conflict Resolution

  • Exploring various conflict resolution models and strategies (e.g., collaborating, compromising, accommodating, avoiding, competing).
  • Learning a step-by-step process for resolving conflicts effectively.
  • Utilizing negotiation and mediation techniques within the team context.
  • Facilitating constructive dialogue and finding common ground.
  • Focusing on interests rather than positions during conflict resolution.
  • Knowing when and how to escalate conflicts appropriately.

Module 6: Building a Communicative and Conflict-Positive Team Culture

  • Establishing clear communication protocols and guidelines.
  • Fostering a culture of psychological safety and open dialogue.
  • Encouraging active participation and diverse perspectives.
  • Implementing strategies for team building and strengthening relationships.
  • Developing shared norms and values around communication and conflict.
  • Learning from past conflicts and continuously improving team processes.

For registration details, contact Us:

Email: admissions@sec.africa

WhatsApp: +267 71673370