Emotional Intelligence for Workplace Success

Overview:

Unlock your full potential and foster stronger workplace relationships with the power of Emotional Intelligence (EQ). This transformative short course delves into the five key components of EQ, equipping you with practical strategies to recognize and manage your own emotions, understand and respond effectively to the emotions of others, build stronger connections, and navigate challenging interpersonal situations with greater confidence and skill. Enhance your self-awareness, self-regulation, motivation, empathy, and social skills to drive improved individual and team performance.

Course Intent

This course develops participants’ understanding and application of emotional intelligence (EQ) in the workplace. Participants will learn to recognize and manage their own emotions, understand and respond effectively to the emotions of others, build stronger relationships, and navigate challenging interpersonal situations with greater skill. The course aims to enhance self-awareness, self-regulation, motivation, empathy, and social skills for improved individual and team performance.

Who Should Take This Course?

Professionals at all levels:  

  1. Managers,

  2. Team leaders

  3. Customer-facing staff

  4. HR professionals

  5. Anyone seeking to enhance their interpersonal effectiveness and achieve greater success in the workplace. 

Course Content

Module 1: Understanding the Foundations of Emotional Intelligence

  • Defining Emotional Intelligence (EQ) and its significance in the workplace.
  • Exploring the five key components of EQ: Self-Awareness, Self-Regulation, Motivation, Empathy, and Social Skills.
  • Examining the benefits of high EQ for individual career success and organizational effectiveness.
  • Differentiating EQ from IQ and understanding their complementary roles.
  • Debunking common misconceptions about emotions in the workplace.
  • The neuroscience behind emotions and their impact on behaviour.

Module 2: Enhancing Self-Awareness: Recognizing Your Own Emotions

  • Developing the ability to identify and label your own emotions accurately.
  • Understanding the triggers and sources of your emotions in workplace situations.
  • Recognizing the impact of your emotions on your thoughts, behaviors, and performance.
  • Practicing mindfulness and self-reflection techniques to enhance emotional awareness.
  • Identifying your emotional strengths and areas for development.
  • Understanding your emotional biases and how they might influence your interactions.

Module 3: Mastering Self-Regulation: Managing Your Emotions Effectively

  • Developing strategies for managing and controlling impulsive emotional reactions.
  • Learning techniques for calming down and reducing stress in challenging situations.
  • Cultivating emotional resilience and the ability to bounce back from setbacks.
  • Practicing adaptability and flexibility in response to changing circumstances.
  • Developing self-control and the ability to delay gratification.
  • Understanding the importance of emotional expression and finding healthy outlets.

Module 4: Cultivating Motivation: Driving Yourself and Others

  • Understanding the role of emotions in driving motivation and achievement.
  • Identifying your intrinsic and extrinsic motivators in the workplace.
  • Developing a positive and optimistic outlook.
  • Setting and pursuing challenging goals with enthusiasm and persistence.
  • Learning strategies for self-motivation and maintaining momentum.
  • Inspiring and motivating others through understanding their emotional drivers.

Module 5: Developing Empathy: Understanding and Responding to Others' Emotions

  • Understanding the concept of empathy and its importance in building relationships.
  • Developing the ability to recognize and understand the emotions of others through verbal and nonverbal cues.
  • Practicing active listening and perspective-taking.
  • Responding to others’ emotions with sensitivity and understanding.
  • Building rapport and trust through empathetic communication.

Module 6: Strengthening Social Skills: Building Effective Relationships

  • Enhancing communication and interpersonal skills for positive interactions.
  • Developing skills in conflict resolution and negotiation.
  • Building and maintaining strong working relationships and networks.
  • Practicing assertiveness and expressing your needs respectfully.
  • Understanding group dynamics and contributing effectively to team performance.
  • Developing leadership skills through emotional intelligence.

For registration details, contact Us:

Email: admissions@sec.africa

WhatsApp: +267 71673370